Privacy Policy

Privacy Notice

At Sialen Rosad, we are committed to protecting your personal information. This privacy notice details how we collect, use, and protect your data in connection with our business operations. Additionally, it outlines your rights regarding accessing and updating your personal information.

Our website is intended for adults. We do not intentionally collect or retain personal data from individuals under 18 years of age. If you are under 18, please refrain from using our website. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records.

Information We Collect

At Sialen Rosad, we gather personal data to tailor our services to your needs and to keep you informed about administrative updates, product changes, and marketing initiatives.

Information You Provide Us

We collect data you share with us through various interactions, including:

  • Enquiries and Feedback: Information you provide when making enquiries, giving feedback, or lodging complaints via phone, email, or our website.
  • Correspondence: Details shared through postal mail, email, or our website communication.
  • Purchases: Data collected when you order products or services from our website.
  • Account Creation: Information gathered when you create an account on our website.
  • Profile Updates: Data from updates to your profile and account details, including your address book.
  • Subscriptions: Information provided when you subscribe to our newsletter, mailing lists, or request our catalogue.
  • Website Interactions: Data collected when you fill out forms, conduct searches, respond to surveys, participate in promotions, or use other website features.
  • Loyalty Programme: Information gathered when you participate in any of our loyalty programme (s).
  • Affiliate Programme: Data collected when you participate in any Sialen Rosad affiliate programme.
  • Event Participation: Information provided when you register for and/or attend our events.
  • Job Applications: Data submitted when you apply for a job, including CVs, applications, interview, and assessment details.
  • Social Media Interactions: Information from your interactions with our social media accounts, including ‘follows’, ‘likes’, posts, and other engagements on platforms like Facebook, Twitter, Pinterest, and Instagram.
  • Consent Forms: Data collected during ear piercing consultations, including formal ID copies to verify age for individuals under 18, stored securely for legal compliance.

Technology and Data Collection Tools

  • Google Analytics: We use Google Analytics to better understand user behaviour on our website. This tool uses cookies and other technologies to gather data about your device (such as IP address in anonymised form, screen size, device type, browser information, geographic location, and preferred language). The information is stored in a pseudonymised user profile and is not used to identify individual users.

  • Microsoft Clarity: We use Microsoft Clarity to better understand user behaviour on our website. This tool uses cookies and other technologies to gather data about your device (such as IP address in anonymised form, screen size, device type, browser information, geographic location, and preferred language). The information is stored in a pseudonymized user profile and is not used to identify individual users.

How We Use Your Information
At Sialen Rosad, we use your personal data to ensure a tailored and optimal experience with our services. Here’s how we utilise your information:

1. Website Access
We use your information to provide you with convenient and personalised access to our website, ensuring relevant content for you.


2. Account Registration
Details from your registration form, or Facebook login if used, are employed to set up and manage your account.


3. Order Processing
Your data is used to enable order placements and to process transactions efficiently.


4. Relationship Management
We manage our relationship with you by notifying you about changes to our terms or privacy policy and requesting feedback through reviews or surveys.


5. Customer Support
We use your information to offer customer service and support, including live chat services. This may involve sharing your data with our website developer, IT support, payment services, marketing services, and customer support providers.


6. Competitions and Surveys
Your data enables participation in prize draws, competitions, and surveys.


7. Marketing
We may use your personal information for marketing our products and services to you. In certain cases, we rely on our legitimate interests to send you marketing communications without consent, particularly if you are an existing customer. You can unsubscribe from marketing emails via the unsubscribe link in our emails or by contacting customerexperience@sialenrosad.com. Your marketing preferences can also be updated in your account on our website.


8. Loyalty Programme
We use your information to operate our loyalty programme, rewarding points for referrals, subscriptions, and purchases.


9. Advertising
Your data helps us deliver relevant website content and advertisements, and to measure the effectiveness of our advertising efforts.


10. Social Media Interactions
We interact with you on social media platforms (Facebook, Twitter, Pinterest, Instagram) by responding to comments and messages, and by engaging with your posts.


11. Analytics
Data analytics are used to improve our website, products, services, marketing strategies, customer relationships, and overall user experience.


12. Suggestions and Recommendations
With your consent, we share your information with selected third parties to provide tailored suggestions and recommendations.


13. Research
We conduct aggregated and anonymised research on website engagement to ensure we offer the right products and services.


14. Fraud Detection
Your data is used to detect, investigate, and prevent fraudulent, unauthorised, or illegal activities.


15. Legal Compliance
We use your information to comply with our policies, procedures, and legal obligations, and to enforce our legal rights.


Communications and Profiling
Our communications aim to inform you about the benefits we offer, ensuring access to the best deals. We use your data to tailor content and offers to your interests. This process, under Data Protection Legislation, may qualify as profiling. If you prefer not to have your data used in this manner, please contact us at customerexperience@sialenrosad.com.

Legitimate Interests
When using your information based on our legitimate interests, we consider any potential impact on you. Your interests do not automatically override ours, and we will not use your data if we believe your interests should prevail unless we have your consent or a legal obligation.

Who We Might Share Your Information With

To provide our services effectively, we sometimes need to share your personal information with third parties. If you have any questions about the third parties we share your information with, please contact us.

Google Analytics

  • Our website uses Google Analytics to enhance your shopping experience. No personal data is shared with this platform.

CRM and Marketing Platforms

  • Your data will be shared with our CRM email marketing platform and our loyalty programme to manage communications and rewards efficiently.

Klarna

  • To offer Klarna’s payment options, we share certain personal information, such as contact and order details, with Klarna. This helps Klarna assess your eligibility for their payment options and customise them for you.
  • General information on Klarna can be found here. Your personal data is handled according to applicable data protection laws and Klarna’s privacy policy.

Opt-Out

  • If you prefer that we do not share your information with these third parties, please tick the appropriate box when placing an order or update your preferences by emailing us at customerexperience@sialenrosad.com.

Cookies

We use cookies to ensure you get the best experience on our website. Cookies are small text files stored on your device when you access our website. They can be classified into the following categories based on the ICC UK Cookie guide:

1. Strictly Necessary Cookies

  • These cookies are essential for navigating the website and using its features, such as accessing secure areas and enabling services you have specifically requested.

2. Performance Cookies

  • These cookies collect information about how visitors use the website, such as which pages are visited most often. The data collected is usually anonymised and helps us improve the website's performance.

3. Functionality Cookies

  • These cookies remember the choices you make, such as your username or language preference, to provide a more personalised experience.

4. Targeting or Advertising Cookies

  • These cookies collect information about your browsing habits and are typically placed by advertising networks with the website operator’s permission. They are used to make advertising more relevant to your interests.

Managing Cookies

  • If you do not want cookies to be stored on your device, you can adjust your browser or device settings to reject cookies. For more information on how to reject cookies, please refer to the "Help" section of your internet browser or visit About Cookies.
  • Please note that disabling cookies may affect your ability to access all the features of our website.

For any further questions or assistance, please contact us at customerexperience@sialenrosad.com.

Managing Cookies

Most browsers give you the option to refuse cookies and to delete any existing ones. The steps for doing this vary between browsers and their versions. Below are links to the most up-to-date information for managing cookies on popular browsers:

Please note that blocking all cookies can negatively affect the usability of many websites. If you choose to block cookies, you may not be able to use all the features on our website.

For further assistance or more information, please contact us at customerexperience@sialenrosad.com.

How We Look After Your Information

At Sialen Rosad, we follow a "privacy by design" approach, which means we actively seek ways to minimise the amount of personal information we hold about you. We implement robust technological and operational security measures to safeguard your data against unauthorised access or unlawful use.

Data Retention

  • We retain your information only as long as necessary to provide the services you have requested or as long as required for our legitimate business purposes, such as exercising our legal rights. Our data retention policy ensures that we periodically review and reduce the amount of personal information we hold and the duration for which we keep it.
  • If you have any questions about our privacy protection measures or data retention periods, please contact us at customerexperience@sialenrosad.com.

Protective Measures

  • We use industry-standard security protocols and technologies to protect your personal data. This includes encryption, firewalls, and secure server environments.
  • Our operational security practices ensure that only authorised personnel have access to your data, and they are trained to handle it responsibly.

For more information on how we protect your privacy and the duration for which we retain your information, please reach out to us.

Keeping Your Information Safe

You can also help keep your information secure by following these best practices:

  • Choose a Strong Password: Use a strong, unique password for your account and change it regularly.
  • Use Different Passwords: Avoid using the same password across multiple online accounts.
  • Keep Login Details Confidential: Do not share your login credentials with others and ensure they are kept confidential.
  • Log Out After Use: Always log out of your account after using our website, especially on shared or public computers.
  • Report Suspicious Activity: Inform us immediately if you suspect your account has been compromised or if there has been unauthorised access.
  • Keep Devices Secure: Ensure your devices are protected with the latest operating system updates and antivirus software.
  • Be Vigilant Against Phishing: Be cautious of fraudulent emails claiming to be from us. Legitimate emails from Sialen Rosad will come from an address ending in ‘@sialenrosad.com’.

Our Security Measures

  • SSL Certificate: We use an SSL certificate to ensure secure connections and protect your data during transmission.

For any concerns about your account security, please contact us at customerexperience@sialenrosad.com.

Your Rights to the Information We Hold

You have certain rights regarding the personal data we hold about you. These include:

  • Right to be Informed: You have the right to be informed about how we use your personal data, as detailed in this Privacy Notice.
  • Right to Object to Marketing: You can ask us not to process your personal data for marketing purposes.
  • Right of Access: You can request access to the information we hold about you.
  • Right to Rectification: If any of the information we hold about you is outdated or incorrect, you can request that we correct or rectify it.
  • Right to Restrict Processing: In certain circumstances, you can ask us to stop processing your personal data.
  • Right to Lodge a Complaint: You can lodge a complaint with the UK Information Commissioner’s Office, or with the relevant authority in your country of work or residence.
  • Right to Withdraw Consent: If you have given consent for us to use your information, you can withdraw it at any time by contacting us.
  • Right to Object: You can object to our use of your information based on our legitimate interests if there is something about your situation that makes you want to object to processing on this ground.
  • Right to Erasure: In certain circumstances, you can ask us to delete the information we hold about you.

How to Exercise Your Rights

You can exercise your rights by contacting us using the details provided in this Privacy Notice. To opt-out of marketing communications, you can check the appropriate boxes on the forms we use to collect your data, or update your marketing preferences via your account with us.

Please note, we may need to retain certain information for our record-keeping and research purposes. We may also need to send you service-related communications related to your account, even if you have opted out of marketing communications.

For further details or to exercise your rights, please contact us at customerexperience@sialenrosad.com.

Changes to This Privacy Notice and Your Duty to Inform Us of Changes

We may update this Privacy Notice periodically. Any changes will be posted on our website, and for significant changes, we may notify you via email.

Keeping Your Information Updated

It is crucial that the personal data we hold about you is accurate and up-to-date. Please ensure you inform us of any changes to your personal data during your relationship with us. You can update your profile information through your account settings or by contacting us using the details provided at the top of this Privacy Notice.

For any further questions or updates, please reach out to us at customerexperience@sialenrosad.com.

This Privacy Notice was updated on 4th Aug 2024. Version 1.0