Refund policy

Delivery Information

At Sialen Rosad, we strive to make your shopping experience as seamless as possible. We offer reliable and efficient delivery services to ensure your new favourite pieces arrive safely and promptly.

UK Standard Delivery

Cost: £3.95 (Free on orders over £50)
Delivery Time: 3-5 working days

UK Next Day Delivery

Cost: £6.95
Delivery Time: Order by 2pm for next working day delivery

International Delivery

Cost: £9.95 (Free on orders over £100)
Delivery Time: 5-10 working days
Please note that customs charges may apply and are the responsibility of the customer.

Delivery FAQs

Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email.

What if I'm not home for delivery?
If you're not home, our delivery partner will leave a card with instructions on how to arrange a redelivery or collection.

Returns Policy

We hope you love your Sialen Rosad jewellery, but if for any reason you're not completely satisfied, we offer a hassle-free returns process.

How to Return

Return Period: You have 30 days from the date of delivery to return your items.
Condition: Items must be returned in their original condition, unworn, and with all packaging intact. For Hygiene reasons we cannot accept returns on earrings or belly rings unless faulty.
Return Process: Please contact our customer service team at customerexperience@sialenrosad.com to initiate a return. We will provide you with return instructions.

UK Returns

Cost: Free returns within the UK. A prepaid returns label will be provided.

International Returns

Cost:  International return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for your return.

Refunds

Processing Time: Refunds will be processed within 7-10 working days of receiving your return.
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

Exchanges

If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item when you have been issued with a refund.

Returns FAQs

Can I return earrings?
For hygiene reasons, we cannot accept returns on earrings or belly rings unless they are faulty.

What if my jewellery is faulty?
If you receive a faulty item, please contact our customer service team at customerexperience@sialenrosad.com and we will arrange a replacement or refund.

For any other questions or concerns, please don't hesitate to get in touch with our friendly customer service team. We're here to help you every step of the way.